Please read the refunds document below to understand our approach to refunds and cancellations on Spark.Live platform.
Any membership or booking bought by You on the Spark.Live Platform is non-refundable, non-exchangable, and non-saleable, unless otherwise mentioned in writing.
Cancellation of a booking is permitted only within 2 hours of booking a session. In such cases, refunds will reflect in your bank account within 7 days of cancellation.
You can get a refund if any expert is unavailable to take a consultation within 14 days of booking. Refunds will reflect in your bank account within 7 days of cancellation.
With regards to payments, the Platform shall not be responsible for any unauthorised transactions conducted on our Platform using your payment card or internet banking. The Platform shall not be obligated to refund any money to you in such instances.
In case of any queries or complaints, please reach out to us at firstname.lastname@example.org.