Please read the refunds document below to understand our approach to refunds and cancellations on Spark.Live platform.
Any membership or booking bought by You on the Spark.Live Platform is non-refundable, non-exchangable, and non-saleable, unless otherwise mentioned in writing.
Cancellation of a booking is permitted only within 2 hours of booking a session. In such cases, refunds will reflect in your bank account within 7 days of cancellation.
You can request for a refund, only in case where expert is unavailable to take a consultation, by writing to us at firstname.lastname@example.org within 14 days of booking the service. Refunds will reflect in your bank account after 7 days of request date. Any request for refund after 14 days of booking will be rejected.
With regards to payments, the Platform shall not be responsible for any unauthorised transactions conducted on our Platform using your payment card or internet banking. The Platform shall not be obligated to refund any money to you in such instances.
In case of any queries or complaints, please reach out to us at email@example.com.